Customer success operations analyst

A customer success operations analyst improves the systems, data, and processes behind a company's customer success team. They build and analyze customer health scores, set up and maintain success tooling, track retention and churn metrics, design workflows, and provide the reporting that helps success managers know which customers need attention.

The role brings analytical and operational rigor to keeping customers happy and renewing, sitting behind the customer-facing team rather than in front of customers. Analysts work at SaaS companies.

The job suits analytical, systems-minded people who enjoy optimizing processes and turning customer data into early warnings and clear priorities that help the team retain and grow accounts.