User research operations specialist

User research operations specialists handle the logistics that keep user research running smoothly. The work involves recruiting and scheduling participants, managing consent and incentives, maintaining research tools and panels, and troubleshooting the inevitable no-shows and technical glitches during sessions.

They work in product and design teams at technology companies and agencies, supporting researchers so they can focus on insight rather than admin. The role suits organised, proactive people who enjoy smoothing operational friction and thinking on their feet when sessions don't go to plan.