Case manager

Case managers coordinate services and support for people with complex needs, helping them access what they require to stabilise and improve their lives. The work involves assessing needs, developing care plans, connecting clients with services, conducting visits, responding to crises, and navigating bureaucratic systems on their behalf.

They work in social services, healthcare, and nonprofits. The role suits organised, empathetic people who can juggle many cases while keeping each person's needs in focus, advocate persistently through complex systems, and provide steady support to people in difficult circumstances.