Community manager

Community managers build and nurture the communities around brands, products, or platforms. The work involves engaging with members, moderating and facilitating discussion, creating community content, gathering feedback, and fostering a positive, active community that supports the organisation's goals.

They work for companies, platforms, and brands. The role suits warm, responsive, organised people who genuinely enjoy people and online interaction, can engage and grow a community, handle conflict and moderation, gather and channel feedback, and combine relationship skills with the consistency and judgment to keep a community healthy, active, and loyal.