Front desk manager

Front desk managers run the reception operation of a hotel, the hub of guest contact. The work involves managing front-desk staff, overseeing check-in and check-out, handling guest requests and complaints, coordinating with other departments, and ensuring smooth, welcoming service at the first and last point of a guest's stay.

They work in hotels of all sizes. The role suits organised, personable people with strong service skills who can lead a team, stay calm and gracious under pressure, resolve guest problems on the spot, and set the warm, efficient tone that shapes guests' impression of the whole hotel.