Intake coordinator

Intake coordinators handle the process of bringing new clients, patients, or cases into an organisation. The work involves gathering information, processing new clients or cases, verifying details, scheduling, and ensuring smooth onboarding into services, often as the first point of contact.

They work in healthcare, legal, social services, and other settings. The role suits organised, warm, detail-oriented people who can gather and process intake information accurately, welcome and guide new clients, handle sensitive situations, manage the administrative process, and combine administrative competence with the people skills that handling intake and first contact requires.