Customer success manager

Customer success managers help customers get value from products and services, driving retention. The work involves onboarding and supporting customers, building relationships, understanding their goals, ensuring they succeed with the product, identifying opportunities, and reducing churn through proactive engagement.

They work for companies, especially in software and services. The role suits relationship-focused, proactive, knowledgeable people who can build trust with customers, understand and serve their goals, drive adoption and value, spot risks and opportunities, and combine product knowledge with the relationship-building that keeping customers successful and loyal requires.