Customer service representative

Customer service representatives help customers with inquiries, problems, and requests. The work involves answering questions, resolving issues and complaints, processing requests and orders, providing information, and ensuring customers have a positive experience, across phone, email, and chat.

They work across companies and organisations. The role suits patient, friendly, problem-solving people who can help customers effectively, handle inquiries and complaints calmly, resolve issues, stay positive through difficult interactions, and combine helpfulness with the patience and competence that good customer service requires, though it is increasingly augmented and automated.